Loyalty levels

There are seven loyalty levels:

• NEW MEMBER – New members receive a welcome pack and 35 reward points.
• BRONZE – Members receive a 25-game level pack and can play LIVE tournaments and five games on Sunday Spins.
• SILVER – Members receive a 50-game level pack and can play ten games on Sunday Spins. 
• GOLD – Members receive a 50-game level pack, a 50% EXTRA bonus, and can play 20 games on Sunday Spins.
• PLATINUM – Members receive a €50 bonus every three days, extra bonuses on all deposits, and an exclusive cashback offer.
• PREMIUM – Members receive upgraded bonuses on all deposits and increased cashback.
• PRESTIGE – Members receive a €100 bonus every three days and 50 Prestige Games.

Loyalty levels comparison:

Loyalty level	New Member	BRONZE	SILVER	GOLD	PLATINUM	PREMIUM	PRESTIGE

Welcome Package	Welcome offer	25 games	50 games	50 games + 50% EXTRA Bonus	DAY 1: €50 bonusDAY 2: Bonuses on all depositsDAY 3: Exclusive cashback offer	DAY 1: €50 BonusDAY 2: Upgraded bonuses on all depositsDAY 3: Exclusive cashback offer	DAY 1: €100 bonus cashDAY 2: 50 Prestige GamesDAY 3: Exclusive cashback offer
Points needed to reach level	_	10	60	350	1000	Exclusive level by personal invitation	Exclusive level by personal invitation
Reward Point Redemption Rate	35	30	28	25	23	20	15
Fast Cash Out Process	✔	✔	✔	✔	EXPRESS!	EXPRESS!	EXPRESS!
Birthday Bonus	✔	✔	✔	✔	✔	✔	✔
Sunday Spins	_	5 games	10 games	20 games	40 games	50 games	50 games
LIVE Tournaments	_	✔	✔	✔	✔	✔	✔
Higher Deposit & Cash Out Limits	_	_	_	_	✔	✔	✔
Personalized Offer	_	_	_	_	✔	✔	✔
Personal account manager	_	_	_	_	✔	✔	✔
Monthly Cash Back	_	_	_	_	✔	✔ ✔	✔ ✔ ✔

Terms and conditions

Loyalty plan terms and conditions must be accessible via each market UI component that promotes the loyalty plan.

Special Benefits

• There are many special bonus offers and gifts that are now included in our Loyalty Program for all our players. The following is important information about the new benefits.
• All Loyalty Welcome Package benefits come into effect the day after the upgrade takes place.
• Platinum, Premium & Prestige Welcome Package bonuses are offered over a 3-day period.
• The Sunday bonus is only issued when a deposit has been made in the previous 14 days.
• Sunday bonuses are credited to a player’s account upon login – no deposit required!
• You are only eligible for 1 bonus a day. Therefore, if you are upgraded over the weekend, the Welcome Package bonus takes priority over any other offer, including our weekly Sunday promotion.
• The Monthly cashback bonus is based on house winnings on all games for one full calendar month.
• The cashback bonus will be issued at 12 GMT on the 3rd Monday of every month, covering 5% of the previous month’s full calendar losses.
• The Monday cashback bonus is only issued when deposits have been made in the current month. Contact your Personal Account Manager for more details.

Reward Points and Redemption

• Want to know more about our Loyalty Program? Read on for details on how our Reward Points can be redeemed, and how to use them.
• Most games earn you 1 Reward Point for every $40 wagered in Real Money mode. For full details, see our Bonus Policy page where terms and conditions apply.
• You can improve your Loyalty Level by collecting Reward Points. As your loyalty with us grows, so does your loyalty level! However, our Premium and Prestige levels are by invitation only.
• Each Loyalty level has a unique Redemption Rate, detailing how many points you must accumulate before you can exchange them for bonus cash. Example: Bronze, requires 30 points to redeem €1, whereas Prestige, requires only 15 points.
• You can check out your status by logging in, selecting “My Account” from the menu, and clicking on “My Rewards”.

Terms & Conditions

• Betmaze reserves the right to modify the contents and any mechanism of the Loyalty Program at any time – with 2 weeks’ notice provided to players.
• Betmaze reserves the right to cancel the Loyalty Program at any time – with two (2) weeks’ notice provided to players.
• Betmaze reserves the right to suspend the earning and/or redemption of Reward Points at any time without prior notice to players.
• Any breach by players of general [brand-name] Terms and Conditions may result in the forfeiture of a Loyalty Level and/or any Reward Points accumulated and may result in account closure.
• Any suspicion of misuse of the Loyalty Program may result in the forfeiture of a Loyalty Level and/or Reward Points accumulated and may result in account closure.
• Betmaze will endeavor to maintain current Reward Point and Reward Level updates whenever possible; however, [brand-name] cannot be held responsible for any loss of Reward Points or update delays due to data transmission issues.
• Betmaze general Terms and Conditions* also apply to the Loyalty Program.
• Betmaze  decisions regarding the Loyalty Program will be final and not subject to appeal.
• Any Reward Points that were not redeemed within a 3-month period will expire from your Points Balance.
• If a player chooses to close their Betmaze  account (or has their account closed by Betmaze ), they will forfeit their Loyalty Level and lose all Reward Points associated with that account.
• This program is only valid for players from a limited number of jurisdictions.
• The Sunday bonus will only be credited to a player’s account where the player’s email address has been verified.
• A player can request to leave the loyalty program at any time, in this case, all accumulated points will be removed.
• Gambling can be addictive*, please play responsibly.